Frequently Asked Questions
Everything you need to know about shopping with Urban Culture.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Return shipping is free for all domestic orders.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable streetwear fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Urban Culture is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.